Position title
Zomato Recruitment 2024 - Job Application - Customer Care Executive Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Zomato Recruitment 2024

At Zomato, we believe in enhancing the dining experience for everyone. As a global restaurant discovery and food delivery platform, we connect millions of users with local restaurants. Our mission is to ensure that no craving goes unanswered, and every dining experience is seamless. Join us in our quest to redefine the way the world experiences food!

Zomato Career

Responsibilities:

  • Customer Engagement:
    • Act as the first point of contact for Zomato users, addressing inquiries, resolving issues, and ensuring a positive experience.
    • Proactively engage with customers through various channels, including phone, email, and chat, to provide assistance and gather feedback.
    • Collaborate with cross-functional teams to ensure timely and effective resolution of customer concerns.
  • Problem Resolution:
    • Investigate and analyze customer issues, demonstrating a problem-solving mindset to identify root causes and implement solutions.
    • Escalate complex issues to higher levels of support while maintaining ownership and communication with the customer.
    • Provide accurate information about Zomato's products and services, guiding customers through troubleshooting steps and ensuring a swift resolution.




Zomato Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills with the ability to convey information clearly and concisely.
    • Active listening skills to understand customer concerns and respond effectively.
  • Empathy and Patience:
    • Demonstrate empathy towards customer issues and the patience to navigate through complex situations with a customer-centric approach.
    • Maintain composure in high-pressure situations, ensuring a positive customer experience.
  • Team Collaboration:
    • Work collaboratively with cross-functional teams, sharing insights and contributing to a cohesive and supportive work environment.
    • Proven ability to adapt to a dynamic and fast-paced work culture, collaborating with colleagues to achieve common goals.
Important Links

Find the Link in Apply Now Button



Date posted
December 20, 2023
Valid through
March 31, 2024
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Position: Zomato Recruitment 2024 - Job Application - Customer Care Executive Post

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