Position title
Zomato Recruitment 2024 - Job Alerts - Customer Service Specialist Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Zomato Recruitment 2024

At Zomato, we believe in providing an exceptional dining experience for our customers, and our Customer Service Specialists play a pivotal role in achieving this goal. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring that our customers have a positive experience with Zomato.

Zomato Career

Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and social media platforms in a timely and professional manner.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Escalate complex issues to the appropriate team for resolution.
  • Proactively provide customer service advice and guidance.
  • Maintain accurate customer records and update customer profiles.
  • Collaborate with cross-functional teams to resolve customer issues and improve customer satisfaction.




Zomato Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to handle difficult customer situations with empathy and professionalism.
  • Problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Proficient in using various customer service software and tools.
  • Familiarity with social media platforms is a plus.

Qualifications:

  • Bachelor's degree in Hospitality Management, Customer Service Management, or a related field.
  • 1-2 years of experience in customer service or related field.
  • Excellent written and verbal communication skills in English.
  • Fluency in Hindi or other regional languages is a plus.
Important Links

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Date posted
January 5, 2024
Valid through
April 30, 2024
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Position: Zomato Recruitment 2024 - Job Alerts - Customer Service Specialist Post

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