Zomato Recruitment 2024

Are you passionate about providing exceptional customer service and ensuring customer satisfaction? We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative at Zomato. As the face of our customer support, you will play a crucial role in enhancing the overall experience for our users.

Zomato Career

Responsibilities:

• Customer Assistance:
  • Engage with Zomato users via multiple channels (phone, chat, email) to address their queries, concerns, and feedback.
  • Provide timely and accurate information regarding order status, delivery updates, and general inquiries, ensuring a positive customer experience.
  • Troubleshoot and resolve customer issues with empathy, demonstrating a commitment to customer satisfaction.
• Order Management:
  • Collaborate with internal teams to manage and monitor orders, ensuring seamless coordination between customers, restaurants, and delivery partners.
  • Proactively identify and resolve order-related issues, such as delays, discrepancies, and quality concerns, to uphold service standards.
  • Assist in the resolution of payment-related concerns and facilitate refunds or credits when necessary.
• Communication and Documentation:
  • Maintain clear and concise records of customer interactions, feedback, and resolutions for future reference and continuous improvement.