Zomato Recruitment 2024

Zomato is a leading online food delivery and restaurant discovery platform, connecting millions of food lovers with their favorite restaurants. Our mission is to ensure that nobody has a bad meal, and we achieve this by providing exceptional customer service and fostering positive relationships with our users and restaurant partners.

Zomato Career

Responsibilities:

• Customer Interaction and Issue Resolution:
  • Engage with Zomato customers through various channels, including phone, email, and chat, to address inquiries, resolve issues, and ensure a seamless dining experience.
  • Investigate and troubleshoot customer concerns, providing accurate and timely solutions to enhance overall satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring a high level of customer service at all times.
• Order Management and Coordination:
  • Oversee the end-to-end order process, from placement to delivery, ensuring accuracy and timeliness.
  • Liaise with restaurant partners to address order-related queries and facilitate smooth communication between customers and establishments.
  • Proactively monitor and manage order status, taking initiative to address potential issues before they impact the customer experience.
• Customer Education and Feedback Collection:
  • Educate customers on Zomato's features, promotions, and policies to enhance their understanding and encourage active usage of the platform.