Position title
Zomato Recruitment 2024 - Job Alerts - Customer Officer Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Zomato Recruitment 2024

We are seeking a passionate and customer-centric individual to join our team as a Customer Officer. In this role, you will play a pivotal part in ensuring our customers receive top-notch assistance and support. If you thrive in a fast-paced environment, have excellent communication skills, and are dedicated to delivering unparalleled customer service, we want to hear from you.

Zomato Career

Responsibilities:

  • Customer Engagement:
    • Engage with customers through various channels, including phone calls, emails, and live chat, to address inquiries, resolve issues, and provide assistance in a timely and empathetic manner.
    • Proactively reach out to customers to gather feedback, understand their needs, and ensure a positive overall experience with Zomato services.
  • Issue Resolution:
    • Investigate and analyze customer concerns, working closely with internal teams to find effective solutions and ensure prompt resolution of issues.
    • Collaborate with cross-functional teams to escalate and prioritize critical customer issues, contributing to the continuous improvement of our services.
  • Quality Assurance:
    • Monitor and assess the quality of customer interactions, identifying areas for improvement and implementing measures to enhance the overall customer support experience.




Zomato Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional verbal and written communication skills with the ability to convey information clearly, concisely, and professionally.
    • Strong active listening skills to understand customer needs and concerns effectively.
  • Problem-Solving:
    • Proven ability to analyze complex issues, think critically, and develop effective solutions in a dynamic and fast-paced environment.
    • Capacity to remain calm under pressure and navigate challenging situations with a positive and solution-oriented mindset.
  • Customer Focus:
    • Genuine passion for delivering outstanding customer service and a deep understanding of customer-centric principles.
Important Links

Find the Link in Apply Now Button



Date posted
December 22, 2023
Valid through
March 31, 2024
Close modal window

Position: Zomato Recruitment 2024 - Job Alerts - Customer Officer Post

Thank you for submitting your application. The company will contact you shortly!

For Immediate Response please Apply From the ‘APPLY NOW button.