Zomato Recruitment 2024

At Zomato, we believe in bringing people together over food. As a global food-tech company, we connect millions of users with their favorite restaurants, offering a seamless and delightful dining experience. Our commitment to customer satisfaction is at the heart of everything we do, and we are looking for dedicated individuals to join our dynamic team as Customer Care Executives.

Zomato Career

Responsibilities:

• Customer Engagement and Issue Resolution:
  • Interact with Zomato users via various channels (phone, chat, email) to provide exceptional customer service.
  • Address and resolve customer inquiries, concerns, and feedback promptly, ensuring a positive and satisfactory experience.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, contributing to continuous improvement in customer satisfaction.
• Order Management and Coordination:
  • Assist customers in placing and tracking orders, guiding them through the Zomato platform for a seamless ordering process.
  • Work closely with restaurant partners and delivery personnel to ensure accurate and timely order fulfillment.
  • Proactively monitor order status, anticipate potential issues, and take preventive actions to enhance the overall customer experience.
• Product and Service Knowledge:
  • Stay updated on Zomato's offerings, features, and policies to provide accurate information to customers.