Zomato Recruitment 2023

Are you enthusiastic about providing exceptional customer service? Do you have a passion for the food industry and a knack for problem-solving? If so, Zomato invites you to join our team as a Customer Service Trainee. This entry-level position offers a unique opportunity to kickstart your career in a dynamic and customer-centric environment.

Zomato Career

Responsibilities:

• Customer Assistance:
  • Respond promptly to customer inquiries via phone, email, and chat, addressing their concerns with empathy and professionalism.
  • Provide accurate information about Zomato's services, assisting customers in navigating the platform, placing orders, and resolving issues.
• Issue Resolution:
  • Investigate and troubleshoot customer problems, collaborating with internal teams to ensure swift and effective resolutions.
  • Proactively identify recurring issues and work towards implementing long-term solutions to enhance the overall customer experience.
• Feedback Analysis:
  • Collect and analyze customer feedback to identify trends and areas for improvement.