Position title
Zomato Recruitment 2023 - Job Opportunities - Customer Service Manager Post
Job Location
India
Remote work from: India




Base Salary
USD16,500-USD25,500 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Zomato Recruitment 2023

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Zomato is looking for a Customer Service Manager who is not just a problem solver but also a customer advocate. Join our team and play a crucial role in ensuring our customers have a seamless and delightful experience.

Zomato Career

Responsibilities:

  • Customer Advocacy: Champion the voice of the customer within the organization. Act as a bridge between customers and internal teams, ensuring that customer feedback is heard, understood, and incorporated into the improvement of our products and services.
  • Team Leadership: Lead and inspire a team of customer service representatives. Foster a positive and collaborative work environment that encourages creativity, teamwork, and a commitment to excellence in customer service.
  • Process Optimization: Continuously evaluate and refine customer service processes to enhance efficiency and effectiveness. Identify areas for improvement and implement strategies to streamline operations, reducing response times and increasing overall customer satisfaction.




Zomato Jobs Near Me

Skills:

  • Communication Skills: Exceptional verbal and written communication skills are essential. The ability to articulate ideas clearly and concisely, both to customers and internal teams, is crucial for success in this role.
  • Problem-Solving: Strong analytical and problem-solving skills are required to address customer issues effectively. The ideal candidate should be adept at finding innovative solutions and making decisions in a fast-paced environment.
  • Leadership: Proven leadership experience in managing a customer service team. The ability to motivate and guide a diverse team towards common goals while fostering a positive and inclusive workplace culture.
Important Links

Find the Link in Apply Now Button



Date posted
November 24, 2023
Valid through
March 31, 2024
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Position: Zomato Recruitment 2023 - Job Opportunities - Customer Service Manager Post

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