Zomato Recruitment 2023

Join Zomato, a dynamic and fast-paced environment where your passion for customer service and communication skills can shine. As a Customer Care Executive, you will play a pivotal role in ensuring our customers have a delightful experience. Be part of a global team that values excellence and innovation in the food and tech industry.

Zomato Career

Responsibilities:

• Customer Interaction and Issue Resolution:
  • Engage with customers via various channels, including phone calls, emails, and live chat, to address inquiries, resolve complaints, and provide assistance.
  • Demonstrate empathy and understanding while actively listening to customer concerns, ensuring a positive and personalized resolution to enhance overall customer satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring a seamless and efficient customer support experience.
• Product and Service Expertise:
  • Stay informed about Zomato's latest features, services, and policies to provide accurate information to customers.
  • Educate customers on using the Zomato platform, troubleshooting common issues, and guiding them through the ordering process.
  • Proactively identify and communicate recurring issues or trends to contribute to continuous improvement in our products and services.