Zomato Recruitment 2023

Are you passionate about providing exceptional customer service and thrive in a fast-paced, dynamic environment? Zomato, a leading food delivery and restaurant discovery platform, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

Zomato Career

Responsibilities:

• Customer Engagement: Interact with Zomato users through various channels, including phone, email, and chat, to address inquiries, resolve issues, and ensure a positive customer experience. Proactively engage with customers to gather feedback and insights, contributing to the continuous improvement of our services.
• Order Management: Efficiently handle order-related concerns, tracking deliveries, and coordinating with our delivery partners. Troubleshoot and resolve order discrepancies, ensuring timely and accurate resolution. Collaborate with other teams to streamline processes and enhance the overall efficiency of our service.
• Product Knowledge: Stay up-to-date with Zomato's product offerings, promotions, and policies to provide accurate information to customers.