Wipro Job Vacancy

Wipro, a global leader in technology, consulting, and digital transformation, is seeking a dynamic and customer-centric individual to join our team as a Customer Service Manager. In this role, you'll play a pivotal role in ensuring our clients receive exceptional service, exceeding their expectations every step of the way.

Wipro Careers

Responsibilities:

• Lead and motivate a team of customer service representatives, fostering a positive and collaborative work environment.
• Manage the customer service lifecycle, from initial inquiries to resolution and beyond.
• Identify and proactively address customer concerns, exceeding expectations and building lasting relationships.
• Analyze customer feedback and data to identify areas for improvement and implement strategic changes.
• Develop and maintain strong relationships with cross-functional teams, ensuring seamless service delivery.
• Conduct performance reviews and provide coaching and development opportunities for your team.