Wipro Job Vacancy

As a Customer Support Specialist at Wipro, you will be the first point of contact for our valued customers, providing technical assistance and resolving their inquiries promptly and efficiently. You will play a crucial role in ensuring their satisfaction and building lasting relationships with our brand.

Wipro Careers

Responsibilities:

• Respond to customer inquiries across various channels (phone, email, chat) in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to our products and services.
• Research and provide accurate and clear solutions to customer problems.
• Document interactions and escalations as needed.
• Proactively identify and suggest opportunities for improvement to enhance customer experience.
• Contribute to a positive and supportive team environment.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to listen actively and understand customer needs.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Adaptability and ability to learn new technologies quickly.
• Positive and customer-centric attitude.
• Ability to work independently and as part of a team.

 

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