Position title
Wipro Job Vacancy - Bpo Jobs - Customer Service Manager
Job Location
India
Remote work from: India




Base Salary
USD19-USD30 Per hour
Qualifications

Graduate

Employment Type
Full-time





Description

Wipro Job Vacancy

Wipro, a global leader in technology, consulting, and digital transformation, is seeking a dynamic and customer-centric individual to join our team as a Customer Service Manager. In this role, you'll play a pivotal role in ensuring our clients receive exceptional service, exceeding their expectations every step of the way.

Wipro Careers

Responsibilities:

  • Lead and motivate a team of customer service representatives, fostering a positive and collaborative work environment.
  • Manage the customer service lifecycle, from initial inquiries to resolution and beyond.
  • Identify and proactively address customer concerns, exceeding expectations and building lasting relationships.
  • Analyze customer feedback and data to identify areas for improvement and implement strategic changes.
  • Develop and maintain strong relationships with cross-functional teams, ensuring seamless service delivery.
  • Conduct performance reviews and provide coaching and development opportunities for your team.




Wipro Jobs Near Me

Skills:

  • Proven track record of success in a customer service leadership role.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize effectively and work under pressure.
  • Proficient in Microsoft Office Suite and customer service technologies.
  • Enthusiasm for learning new technologies and adapting to changing environments.

 

Tags:

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Important Links

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Date posted
January 22, 2024
Valid through
August 31, 2024
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Position: Wipro Job Vacancy - Bpo Jobs - Customer Service Manager

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