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As a Customer Support Analyst at Wipro, you will be responsible for analyzing and improving our customer support processes. You’ll have the opportunity to contribute to an exciting team and make a real impact on the company’s customer service efforts.

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Responsibilities:

• Support Analysis: Analyze customer support interactions to identify areas of improvement.
• Process Improvement: Develop and implement strategies to improve customer support processes.
• Team Collaboration: Collaborate with the customer support team to implement process improvements.
• Continuous Learning: Stay up-to-date with the latest customer support tools and best practices.

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Skills:

• Analytical Skills: Strong ability to analyze data and derive actionable insights.
• Communication: Excellent written and verbal communication skills.
• Problem-Solving: Ability to analyze problems and strategize for better solutions.

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