Wipro Job Card

As a Client Service Specialist, you'll play a vital role in that mission by becoming the first point of contact for our clients, ensuring their needs are met promptly and efficiently. You'll be responsible for handling a wide range of inquiries and requests, from troubleshooting technical issues to providing product information and resolving complex problems.

Wipro Careers

Responsibilities:

Become a client champion: Provide exceptional customer service through various channels, including phone, email, and chat.
Resolve issues efficiently: Diagnose and troubleshoot client problems, escalating complex issues as needed.
Build trust and rapport: Develop strong relationships with clients, actively listening to their needs and exceeding their expectations.
Maintain accurate records: Document all interactions and resolutions to ensure smooth client service delivery.
Stay informed: Continuously learn about new products, services, and industry trends to provide the best possible support.