Wipro Recruitment 2024

As a AWS Solutions Architect, you'll play a vital role in that mission by becoming the first point of contact for our clients, ensuring their needs are met promptly and efficiently. You'll be responsible for handling a wide range of inquiries and requests, from troubleshooting technical issues to providing product information and resolving complex problems.

Wipro Careers

Responsibilities:

• Become a client champion: Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve issues efficiently: Diagnose and troubleshoot client problems, escalating complex issues as needed.
• Build trust and rapport: Develop strong relationships with clients, actively listening to their needs and exceeding their expectations.
• Maintain accurate records: Document all interactions and resolutions to ensure smooth client service delivery.
• Stay informed: Continuously learn about new products, services, and industry trends to provide the best possible support.

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Skills:

• Excellent communication and interpersonal skills: Build rapport, listen actively, and communicate clearly and concisely.
• Problem-solving and analytical skills: Identify and resolve client issues effectively.
• Strong technical aptitude: Understand basic IT concepts and navigate company systems efficiently.
• Customer-centric focus: Passionate about exceeding client expectations and fostering positive relationships.
• Ability to work independently and as part of a team: Manage multiple tasks effectively and collaborate with colleagues to achieve shared goals.

   

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