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As a Wipro Technical Support Representative, you'll be the lifeline for customers facing technical challenges. You'll actively listen to their concerns, troubleshoot issues with expertise, and guide them towards quick and efficient solutions. Your dedication and patience will be key in ensuring every customer leaves satisfied.

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Responsibilities:

• Provide exceptional customer service: Actively listen to customer inquiries, identify their needs, and offer solutions with precision and empathy.
• Technical troubleshooting: Diagnose and resolve technical issues with Wipro products and services, following established procedures and knowledge base resources.
• Clear communication: Explain complex technical concepts in a simple and understandable way, building trust and rapport with customers.
• Problem-solving and analytical skills: Analyze customer issues, identify root causes, and implement effective solutions.
• Continuous learning: Stay updated on evolving technologies and Wipro products to provide accurate and up-to-date support.

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Skills:

• Excellent communication and interpersonal skills: Ability to communicate effectively with diverse customers, both written and verbally.
• Strong problem-solving and analytical skills: Ability to identify issues, analyze data, and develop solutions.
• Technical aptitude: Basic understanding of computers and relevant technologies is preferred.
• Passion for customer service: A genuine desire to help others and make a positive impact on their experience.
• Excellent time management and organizational skills: Ability to prioritize tasks, meet deadlines, and maintain a high level of accuracy.

 

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