Urgent Hiring in Wipro

As a Customer Support Specialist at Wipro, you will be the frontline representative for our valued clients, providing exceptional technical and service support across various channels. You will be responsible for handling inquiries, troubleshooting issues, and ensuring customer satisfaction through every interaction. This role offers an exciting opportunity to learn, grow, and contribute to Wipro's commitment to delivering world-class customer experiences.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions.
• Troubleshoot technical issues and escalate complex problems to the appropriate team.
• Proactively identify and address customer needs, offering helpful information and resources.
• Document and track customer interactions to ensure smooth resolution and follow-up.
• Contribute to continuous improvement by gathering customer feedback and suggesting process enhancements.
• Maintain a positive and professional demeanor, even in challenging situations.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite and CRM software (a plus).
• Adaptability and willingness to learn new technologies and processes.
• Customer-centric mindset with a passion for exceeding expectations.

 

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