Urgent Hiring in Wipro

In this role, you'll be the frontline representative for our valued clients, providing exceptional support through various channels like phone, email, and chat. You'll be responsible for troubleshooting technical issues, answering inquiries, and resolving customer concerns promptly and efficiently. But it's not just about resolving issues; you'll also have the opportunity to build relationships, foster trust, and become a trusted advisor to our clients.

Wipro Careers

Responsibilities:

• Provide prompt, accurate, and courteous support to clients via phone, email, and chat.
• Actively listen to understand customer needs and concerns.
• Troubleshoot technical issues and offer solutions to common problems.
• Research and escalate complex issues to ensure timely resolution.
• Document interactions and maintain accurate records.
• Proactively identify and suggest upselling and cross-selling opportunities.
• Contribute to a positive and professional team environment.

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Wipro Jobs Near Me

Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Active listening and problem-solving abilities.
• Customer-centric approach with a focus on building positive relationships.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Technical aptitude and willingness to learn new technologies.

 

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