Position title
Unilever Recruitment 2024 - All India Jobs - Help Desk Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Graduation degree

Employment Type
Full-time





Description

Unilever Recruitment 2024

As a Help Desk Technician at Unilever, you will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional customer service to our employees. You will be the first point of contact for resolving technical issues, diagnosing problems, and guiding users through troubleshooting processes. Your expertise in computer systems, software applications, and network connectivity will be invaluable in maintaining a productive and efficient work environment for Unilever's diverse workforce.

Unilever Career

Responsibilities:

  • Provide prompt and efficient technical support to employees via phone, email, and chat
  • Identify, diagnose, and resolve hardware and software issues, including operating systems, applications, and network connectivity
  • Troubleshoot user-reported problems and walk them through step-by-step solutions
  • Document and track technical support incidents for comprehensive reporting and analysis
  • Escalate complex issues to the appropriate IT team members for further assistance
  • Maintain up-to-date knowledge of IT products, services, and industry trends
  • Stay informed about company policies and procedures related to IT security and compliance
  • Represent Unilever with professionalism and courtesy in all interactions with employees




Unilever Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills to effectively interact with employees of varying technical backgrounds
  • Strong troubleshooting abilities to identify and resolve hardware and software issues
  • Proficient in Windows operating systems, Microsoft Office Suite, and other relevant software applications
  • Familiarity with network connectivity, TCP/IP protocols, and VPN configurations
  • Ability to work independently and as part of a team to provide timely and accurate technical support
  • Excellent problem-solving and analytical skills to identify the root cause of technical issues
  • Ability to prioritize tasks and manage multiple requests simultaneously under pressure
  • Excellent written and verbal communication skills to clearly explain technical concepts to non-technical users
  • Demonstrated attention to detail and accuracy in handling technical support tickets and documentation

Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field
  • Minimum of 1 year of experience providing technical support to computer users in a professional environment
  • Strong understanding of computer hardware and software fundamentals
  • Experience with remote desktop support tools and techniques
  • Adherence to IT security protocols and data privacy regulations
Important Links

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Date posted
January 5, 2024
Valid through
April 30, 2024
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Position: Unilever Recruitment 2024 - All India Jobs - Help Desk Post

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