Unilever Recruitment 2024

Unilever is seeking a dynamic and customer-focused individual to join our team as a Customer Support Analyst. In this role, you will play a crucial part in ensuring a seamless experience for our customers by providing exceptional support and leveraging your analytical skills to enhance our service delivery.

Unilever Career

Responsibilities:

• Customer Assistance and Issue Resolution:
  • Respond promptly and effectively to customer inquiries, addressing concerns, and providing accurate information to enhance overall customer satisfaction.
  • Investigate and resolve customer issues, collaborating with cross-functional teams to ensure timely resolution and a positive customer experience.
  • Proactively identify trends in customer queries to contribute insights for process improvements and enhance customer support strategies.
• Data Analysis and Reporting:
  • Utilize data analytics tools to analyze customer support trends, identifying areas for improvement and implementing solutions to enhance operational efficiency.
  • Generate comprehensive reports on customer support metrics, highlighting key performance indicators and trends, to facilitate data-driven decision-making.
  • Collaborate with internal stakeholders to develop and maintain dashboards that provide real-time insights into customer support performance.