Position title
Unilever Recruitment 2024 - All India Jobs - Customer Service Representative Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Graduation degree

Employment Type
Full-time





Description

Unilever Recruitment 2024

As a Customer Service Representative at Unilever, you will play a vital role in shaping the positive customer experiences that define our brand. You will be the first point of contact for our valued customers, providing exceptional support and resolving issues with empathy, professionalism, and efficiency. Your passion for customer service and dedication to creating a seamless experience will contribute significantly to our company's success.

Unilever Career

Responsibilities:

  • Provide exceptional customer service via phone, email, chat, and social media, responding promptly and professionally to customer inquiries and concerns
  • Actively listen to customer needs, identify issues, and work collaboratively to find solutions that exceed expectations
  • Handle product orders, returns, and exchanges efficiently and accurately, ensuring customer satisfaction and upholding brand reputation
  • Gather and analyze customer feedback to identify areas for improvement and drive continuous enhancements to customer service processes
  • Maintain accurate and up-to-date knowledge of Unilever products, services, and policies to effectively assist customers
  • Collaborate with colleagues to resolve complex customer issues and maintain a consistent brand image across all customer touchpoints




Unilever Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills, demonstrated through clear, concise, and empathetic interactions with customers
  • Strong problem-solving and decision-making abilities to identify root causes of customer issues and devise effective solutions
  • Ability to navigate multiple customer service channels simultaneously, balancing efficiency and customer satisfaction
  • Proficient in computer applications, including CRM systems, email clients, and social media platforms
  • Adaptability and flexibility to handle diverse customer inquiries and maintain composure under pressure

Qualifications:

  • Diploma or equivalent in customer service, hospitality, or related field
  • Minimum 1 year of customer service experience in a fast-paced environment
  • Demonstrated proficiency in customer service principles and best practices
  • Excellent written and verbal communication skills in English
  • Ability to work independently and as part of a team
Important Links

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Date posted
January 5, 2024
Valid through
April 30, 2024
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Position: Unilever Recruitment 2024 - All India Jobs - Customer Service Representative Post

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