Unilever Recruitment 2023

Unilever is seeking a dynamic and customer-focused Help Desk Specialist to join our innovative and collaborative IT support team. As a Help Desk Specialist, you will play a pivotal role in ensuring the seamless functioning of our technology systems and providing exceptional support to our internal stakeholders.

Unilever Career

Responsibilities:

• First-Line Support:
  • Serve as the first point of contact for internal users, addressing and resolving technical issues promptly and efficiently.
  • Provide expert assistance via phone, email, or in-person, ensuring a positive and customer-centric experience for all end-users.
  • Log, track, and prioritize support requests using our ticketing system, and escalate issues as necessary to maintain service levels.
• Problem Resolution and Troubleshooting:
  • Diagnose and troubleshoot hardware, software, and network issues, applying analytical skills to identify root causes and implement effective solutions.
  • Collaborate with other IT teams to resolve complex technical problems and contribute to the continuous improvement of our support processes.
  • Create and maintain documentation for issue resolution procedures, ensuring a knowledge base for future reference and training purposes.