Unacademy Recruitment 2024: Make a Lasting Impact on Education (Remote)

Are you passionate about education and driven to help others achieve their goals? Do you thrive in a fast-paced environment where innovation is key? If so, then a career as a Customer Success Manager at Unacademy could be the perfect fit for you!

Unacademy is India's largest online learning platform, with a mission to make education accessible and affordable for everyone. We offer a wide range of courses across various subjects, taught by some of the brightest minds in the country. Our team is dedicated to creating a positive learning experience for our students, and that's where you come in.

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As a Customer Success Manager, you'll play a vital role in ensuring our students get the most out of their Unacademy experience. You'll build strong relationships with students, identify their needs, and provide ongoing support to help them achieve their learning goals. This is a dynamic and rewarding role that allows you to make a real difference in people's lives.

Summary

In this role, you'll be a student success champion, guiding them through their learning journey. You'll become a trusted advisor, providing personalized support and ensuring their experience on the platform is positive and productive. You'll also play a key role in identifying areas for improvement and providing valuable feedback to help us continuously enhance our offerings.

Key Responsibilities

• Build and maintain positive relationships with assigned students
• Proactively identify student needs and roadblocks
• Provide personalized guidance and support to help students achieve their learning goals
• Track student progress and usage data
• Identify opportunities to upsell and cross-sell additional courses
• Escalate complex issues to the appropriate team
• Gather and analyze student feedback to identify areas for improvement
• Contribute to the development and implementation of new customer success initiatives

Required Skills and Qualifications

• Bachelor's degree in a relevant field (or equivalent experience)
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to build rapport and trust with students
• Passion for education and a desire to help others succeed
• Proficiency in using online learning platforms and tools
• Experience in customer success or a related field (a plus)

Experience

This role is open to both freshers and experienced professionals. We're looking for individuals with a strong foundation in communication, problem-solving, and a passion for education. If you have prior customer success experience, that's a plus, but it's not mandatory. We're more interested in finding someone who is eager to learn, grow, and make a positive impact.

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Why Join Unacademy?

Unacademy is a company on a mission. We're reimagining education and making it accessible to everyone. Here are just a few reasons why you'll love working at Unacademy:

• Make a real difference: You'll have the opportunity to directly impact the lives of students by helping them achieve their educational goals.
• Work with a passionate team: We're a team of talented and driven individuals who are all passionate about education.
• Learn and grow: You'll have the chance to learn new skills, develop your expertise, and grow your career.
• Fast-paced environment: Be a part of a company that is constantly innovating and changing the landscape of education.
• Competitive benefits: We offer a comprehensive benefits package that includes health insurance, paid time off, and more.
• Remote work: We offer a flexible work environment, allowing you to work from anywhere in India.

Application Process

If you're interested in joining our team and making a difference in education, please submit your resume and cover letter online. We look forward to hearing from you!

Wrapping Up

This is an exciting opportunity to join a growing company that is making a real difference in the world. As a Customer Success Manager at Unacademy, you'll play a vital role in ensuring our students have a positive and successful learning experience. If you're passionate about education and have a strong desire to help others succeed, then we encourage you to apply!

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