Job Title: Technical Specialist - Work From Home

Job Summary

We are seeking a highly skilled and experienced Technical Specialist to join our team, working from the comfort of your own home. As a Technical Specialist, you will be responsible for providing technical expertise and support to our clients, ensuring the smooth operation of our systems and applications.

Key Responsibilities

Provide technical expertise and support to clients, resolving technical issues and ensuring timely resolution

• Troubleshoot and resolve complex technical issues, utilizing advanced technical knowledge and problem-solving skills
• Collaborate with cross-functional teams to identify and resolve technical issues, ensuring minimal downtime and maximum uptime
• Develop and maintain technical documentation, ensuring accuracy and relevance

Design, develop, and implement technical solutions to meet client needs

• Analyze client requirements, designing and developing technical solutions to meet their needs
• Collaborate with internal stakeholders to ensure technical solutions align with business objectives
• Implement technical solutions, ensuring minimal disruption to clients and internal stakeholders

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Stay up-to-date with industry trends and emerging technologies

• Participate in training and development programs, staying current with industry trends and emerging technologies
• Apply knowledge of industry trends and emerging technologies to improve technical solutions and services
• Collaborate with internal stakeholders to identify opportunities for innovation and improvement

Requirements

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 5 years of experience in a technical role, with a focus on technical support and solution implementation
• Proven experience working in a remote or work-from-home environment

Technical Skills

• Advanced knowledge of operating systems, including Windows and Linux
• Strong understanding of networking protocols and technologies
• Experience with cloud-based technologies, including AWS and Azure
• Proficiency in programming languages, including Python and Java

Soft Skills

• Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders
• Strong problem-solving skills, with the ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects simultaneously

What We Offer

Competitive salary and benefits package Opportunities for career growth and development Flexible work-from-home arrangement Collaborative and dynamic work environment

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