Shell Hiring Job Vacancy

As a Customer Service Representative at Shell, you'll be at the heart of our operations, playing a crucial role in building positive relationships with our customers and ensuring their satisfaction. You'll be a trusted advisor, providing accurate and efficient support across a range of channels, from phone calls and emails to live chat and social media.

Shell Careers

Responsibilities:

• Handle a variety of customer inquiries related to Shell's retail and commercial products and services.
• Resolve customer issues promptly and effectively, demonstrating empathy and problem-solving skills.
• Provide accurate and clear information on Shell's products, services, and policies.
• Build trust and positive relationships with customers, exceeding their expectations in every interaction.
• Identify and document opportunities for improvement in customer service processes.
• Contribute to a collaborative and supportive team environment.

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