Job Title: Front Office Staff - Work From Home

Job Summary

We are seeking a highly organized and customer-focused Front Office Staff to join our team at PhonePe. As a Front Office Staff, you will be the first point of contact for our customers, providing exceptional customer service and support via phone, email, and chat. This is a work-from-home opportunity, and you will be responsible for handling customer inquiries, resolving issues, and providing product information to our customers.

Key Responsibilities

Customer Service

• Handle customer inquiries and concerns via phone, email, and chat in a timely and professional manner
• Resolve customer issues and concerns in a fair and satisfactory manner
• Provide product information and educate customers on our services and features

Communication

• Communicate effectively with customers, internal teams, and stakeholders to resolve issues and provide updates
• Ensure accurate and timely communication of customer information and feedback to internal teams

Problem-Solving

• Identify and resolve customer issues and concerns in a timely and efficient manner
• Escalate complex issues to senior staff or specialized teams as necessary

Data Entry and Management

• Accurately and efficiently enter customer information and interactions into our CRM system
• Maintain accurate and up-to-date customer records and data

If You Want to Get Notifications about Various Jobs, Join our Telegram Channel Now and Get notified Daily about the Latest Jobs

Requirements

Education

• High school diploma or equivalent required; some college or degree in a related field preferred

Experience

• 1-2 years of customer service experience in a call center or front office environment
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office and CRM systems
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Working Conditions

• This is a work-from-home opportunity, and you will be required to have a dedicated workspace and reliable internet connection
• You will be required to work a flexible schedule, including evenings and weekends as necessary

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

If You Want to Get Notification about Various Jobs, Join our WhatsApp Channel Now and Get notified Daily about Latest Jobs