PhonePe Careers

About PhonePe

PhonePe is India's leading digital payments platform, revolutionizing the way people pay and get paid. We're a young, dynamic company with a mission to make financial services accessible and convenient for everyone. If you're passionate about helping people and making a real difference, PhonePe is the place for you!

Position: Customer Officer

Unleash Your Inner Customer Champion!

Do you have a knack for solving problems and a passion for helping others? As a Customer Officer at PhonePe, you'll be the friendly face (or voice!) behind our customer support, ensuring a smooth and delightful experience for our millions of users.

Here's a Sneak Peek of What You'll Do:

• Be a superhero for our customers! Listen to their questions, concerns, and feedback, and work your magic to resolve them efficiently.
• Channel your inner detective – investigate issues, troubleshoot problems, and find solutions that leave our customers smiling.
• Be a master communicator – clearly explain complex financial concepts in a way that's easy to understand.
• Become a PhonePe encyclopedia – learn the ins and outs of our app and services to expertly guide our customers.
• Be a team player – collaborate with colleagues across departments to ensure seamless customer support.

Got the Skills to Pay the Bills? (Figuratively, of course!)

• Excellent communication skills: You can explain things clearly and concisely, both in writing and verbally.
• Active listening: You have a keen ear for understanding customer needs and concerns.
• Problem-solving ninja: You can identify the root cause of issues and find creative solutions.
• Tech-savvy: You're comfortable navigating our app and related systems.
• Positive attitude: You bring a smile to every interaction and can turn frowns upside down.
• Team player: You enjoy collaborating with others to achieve common goals.

Welcome Aboard, Fresher or Seasoned Pro!

Whether you're a bright-eyed graduate or a customer service whiz, we welcome your talent and enthusiasm. We offer a supportive environment where you'll learn from the best and grow your skills.

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Why PhonePe? Buckle Up, It's a Great Ride!

• Make a Difference: You'll play a vital role in driving financial inclusion in India.
• Learn & Grow: We invest in your development with training programs and mentorship opportunities.
• Fun & Collaborative Culture: We work hard and play hard too! Expect a vibrant and supportive work environment.
• Competitive Benefits Package: We offer attractive salaries, health insurance, and other perks to keep you happy and healthy.

Ready to Join the PhonePe Family? Here's How!

Head over to our careers page and apply for the Customer Officer position. We can't wait to hear from you!

Here's What a Typical Day Could Look Like:

You'll start your day by reviewing customer inquiries that have come in through various channels – phone, email, chat. You'll then dive in, listening carefully to understand their concerns.

Using your knowledge and problem-solving skills, you'll troubleshoot the issue, explain solutions clearly, and work towards a happy resolution. Sometimes, you might need to collaborate with other teams to get things done. Throughout the day, you'll also be learning and growing, attending training sessions or shadowing senior colleagues.

Join Us and Be a Part of Something Big!

At PhonePe, you won't just be a job title; you'll be a valued member of a team that's making a real difference. You'll have the opportunity to develop your skills, contribute to our success, and be part of a company that's shaping the future of finance in India. So, what are you waiting for? Apply today!

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