Patanjali Recruitment 2023

At Patanjali, we are dedicated to promoting the well-being of individuals through our range of natural and Ayurvedic products. As we continue to grow, we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Analyst. This role is crucial in ensuring our customers receive unparalleled service and support.

Patanjali Career

Responsibilities:

• Customer Interaction:
  • Engage with customers via multiple channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide product information.
  • Strive for first-contact resolution, ensuring that customer concerns are resolved efficiently and effectively, fostering a positive customer experience.
• Issue Resolution and Escalation:
  • Investigate and analyze customer issues, working collaboratively with internal teams to identify root causes and implement solutions.
  • Escalate complex issues to higher-tier support or relevant departments, maintaining transparency and communication with customers throughout the resolution process.
• Continuous Improvement:
  • Actively contribute to the improvement of customer support processes by providing valuable feedback and insights.