LIC India Job Vacancy Near Me

About Life Insurance Corporation of India (LIC)

Life Insurance Corporation of India (LIC) is the nation's leading and largest insurance provider, trusted by millions of policyholders for over six decades. Established in 1956, LIC has secured the financial future of generations through a wide range of life insurance and investment plans. With a strong commitment to social responsibility and customer service, LIC is a name synonymous with trust, stability, and growth.

Why Join Us as a Help Desk Specialist (Remote)?

In this exciting work-from-home opportunity, you'll play a pivotal role in ensuring our valued policyholders receive exceptional support. As a Help Desk Specialist, you'll be the first point of contact for a wide range of inquiries, providing prompt and accurate information while fostering positive customer relationships. You'll have the chance to make a real difference by empowering policyholders with the knowledge and resources they need to manage their insurance plans effectively.

Position: Help Desk Specialist (Remote)

Company: Life Insurance Corporation of India (LIC)

Location: Remote - Work from anywhere in India

LIC India Careers

Job Summary:

We are seeking a passionate and detail-oriented individual to join our growing Help Desk team. As a Help Desk Specialist, you'll be on the frontlines, providing exceptional customer service to our policyholders through phone, email, and chat channels. Your responsibilities will include:

• Addressing policyholder inquiries regarding premiums, coverage details, claims processes, and other insurance-related matters.
• Troubleshooting basic technical issues related to our online portals and mobile applications.
• Researching and resolving customer concerns efficiently, utilizing internal knowledge bases and available resources.
• Escalating complex issues to designated teams for further assistance.
• Documenting interactions and maintaining accurate records for future reference.
• Adhering to established procedures and regulatory guidelines.
• Contributing to a positive and supportive work environment.

Key Responsibilities:

• Actively listen to customer concerns and identify the root cause of their inquiries.
• Provide clear, concise, and accurate information in a courteous and professional manner.
• Research internal systems and resources to find solutions to customer problems.
• Effectively communicate policy details and procedures in a way that is easy for policyholders to understand.
• Maintain a positive and professional demeanor while interacting with customers.
• Document all interactions and maintain accurate case notes for future reference.
• Escalate complex issues to the appropriate team for further investigation.
• Adhere to established company policies and procedures.
• Participate in ongoing training programs to stay up-to-date on LIC products and services.

Required Skills and Qualifications:

• Minimum graduation in any discipline or equivalent experience.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Proficient in computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint) and internet navigation.
• A genuine passion for customer service and a desire to help others.
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.

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LIC India Jobs Near Me

Experience:

This position is open to both freshers and experienced candidates. Freshers with strong communication, problem-solving skills, and a willingness to learn are encouraged to apply. Prior experience in customer service, insurance, or a related field is a plus.

Why Join LIC?

• Be part of a Legacy: Join a company with a rich history and a strong reputation for financial stability.
• Remote Work Opportunity: Enjoy the flexibility and convenience of working from the comfort of your home.
• Meaningful Work: Make a real difference by empowering policyholders with the knowledge they need to secure their financial future.
• Growth and Development: Benefit from comprehensive training programs and opportunities for career advancement within a leading insurance organization.
• Competitive Compensation and Benefits: Enjoy a competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans.
• Positive and Supportive Work Environment: Collaborate with a team of dedicated professionals who are passionate about providing exceptional customer service.

Application Process:

To apply, please submit your resume and cover letter online through our careers portal. In your cover letter, please highlight your skills and experience relevant to this position and express your interest in working with LIC.

Motivate to Join:

Are you looking for a rewarding career opportunity that allows you to make a positive impact on others? If you are a passionate individual who thrives in a fast-paced, customer-centric environment, then LIC is the place for you! We offer a unique opportunity to work remotely, develop your skills, and contribute to the success of a leading insurance company.

   

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