Flipkart Vacancy For Fershers

As a Client Service Specialist at Flipkart, you will play a crucial role in shaping the customer experience by providing prompt, helpful, and professional support. You will be the first point of contact for our valued customers, addressing their inquiries, resolving their concerns, and ensuring their satisfaction throughout their shopping journey.

Flipkart Careers

Responsibilities:

• Respond to customer inquiries through various channels, including phone, email, and chat, in a timely and courteous manner.
• Understand customer concerns, research and investigate issues, and provide accurate and effective solutions.
• Proactively identify and escalate complex issues to the appropriate team members for further assistance.
• Maintain accurate records of customer interactions and ensure consistent follow-up on resolution steps.
• Contribute to a positive and supportive team environment, collaborating with colleagues to achieve shared goals.

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Skills:

• Excellent written and verbal communication skills in English, with a strong focus on active listening and clear problem-solving.
• Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues efficiently.
• Positive and professional demeanor, with a commitment to building trust and rapport with customers.
• Proficiency in using computers and related software applications, including CRM and ticketing systems.

 

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