Flipkart Recruitment 2023

At Flipkart, we believe in making online shopping a delightful experience for our customers. As a Customer Service Executive, you will play a crucial role in ensuring our customers receive unparalleled service and support. Join our dynamic team and contribute to redefining the way India shops online.

Flipkart Careers

Responsibilities:

• Customer Engagement:
  • Respond to customer inquiries and concerns promptly, providing accurate information and efficient solutions.
  • Engage with customers through various channels, including email, chat, and phone, ensuring a seamless and positive experience.
  • Proactively identify and address customer needs, fostering a relationship that goes beyond transactional interactions.
• Issue Resolution:
  • Investigate and resolve customer issues with a focus on first-contact resolution to enhance customer satisfaction.
  • Collaborate with cross-functional teams to address complex problems, ensuring timely resolution and follow-up.
  • Analyze customer feedback to identify trends and areas for improvement, contributing to the enhancement of overall customer service processes.