Position title
Flipkart Recruitment 2023 - Jobs Alert - Customer Service Supervisor Post
Job Location
India
Remote work from: India




Base Salary
USD10,500-USD18,500 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Flipkart Recruitment 2023

At Flipkart, we believe in transforming the way people shop and experience e-commerce. As a Customer Service Supervisor, you will play a pivotal role in ensuring our customers receive unparalleled service and support, contributing to the overall success and reputation of our brand.

Flipkart Careers

Responsibilities:

  • Team Leadership and Development:
    • Lead, inspire, and mentor a team of customer service representatives to deliver exceptional service in a dynamic and fast-paced environment.
    • Foster a positive and collaborative team culture, encouraging continuous learning and development among team members.
    • Conduct regular performance evaluations, provide constructive feedback, and implement strategies for improvement.
  • Customer Experience Enhancement:
    • Oversee daily customer service operations to ensure timely and effective resolution of customer inquiries, concerns, and escalations.
    • Collaborate with cross-functional teams to identify opportunities for process improvement and implement strategies to enhance the overall customer experience.
    • Monitor key performance indicators (KPIs) to gauge team and individual performance, making data-driven decisions to optimize customer satisfaction.




Flipkart Jobs Near Me

Skills:

  • Leadership Skills:
    • Proven experience in leading and motivating teams to achieve and exceed performance targets.
    • Ability to inspire a customer-centric mindset within the team, driving a culture of excellence and continuous improvement.
  • Communication Skills:
    • Exceptional verbal and written communication skills, with the ability to articulate complex issues in a clear and concise manner.
    • Strong interpersonal skills to build positive relationships with team members, stakeholders, and customers.
  • Problem-Solving Skills:
    • Demonstrated ability to analyze complex situations, identify root causes, and implement effective solutions.
    • Proactive problem solver with a customer-focused approach to address challenges and enhance the overall customer experience.
Important Links

Find the Link in Apply Now Button



Date posted
December 18, 2023
Valid through
March 31, 2024
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Position: Flipkart Recruitment 2023 - Jobs Alert - Customer Service Supervisor Post

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