Position title
Flipkart Recruitment 2023 - Job Change - Customer Care Executive Post
Job Location
India
Remote work from: India




Base Salary
USD11,000-USD18,000 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Flipkart Recruitment 2023

At Flipkart, we believe in making online shopping a seamless and delightful experience for our customers. As a Customer Care Executive, you will play a pivotal role in ensuring customer satisfaction and resolving queries, contributing to our mission of creating a world-class e-commerce platform.

Flipkart Careers

Responsibilities:

  • Customer Interaction and Issue Resolution:
    • Engage with customers through various communication channels, including phone, chat, and email.
    • Listen attentively to customer concerns, understand their queries, and provide effective solutions or assistance promptly.
    • Resolve customer issues with empathy and professionalism, ensuring a positive and memorable customer experience.
  • Product Knowledge and Information:
    • Stay updated on the latest products, promotions, and policies to provide accurate information to customers.
    • Assist customers in making informed decisions by offering detailed product knowledge and relevant recommendations.
    • Collaborate with internal teams to address and escalate product-related issues for swift resolution.




Flipkart Jobs Near Me

Skills:

  • Effective Communication:
    • Exceptional verbal and written communication skills to interact professionally with customers.
    • Ability to convey complex information in a clear and concise manner.
    • Active listening skills to understand customer needs and concerns.
  • Problem Solving:
    • Strong analytical and problem-solving abilities to address customer issues creatively.
    • Quick decision-making skills to provide timely resolutions to customer queries.
    • Adaptability to handle a variety of customer concerns and find innovative solutions.
  • Customer Focus:
    • Genuine empathy and patience to deal with diverse customer personalities.
    • A customer-centric mindset with a commitment to delivering excellent service.
    • Ability to handle high-pressure situations calmly and efficiently.
Important Links

Find the Link in Apply Now Button



Date posted
December 1, 2023
Valid through
March 31, 2024
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Position: Flipkart Recruitment 2023 - Job Change - Customer Care Executive Post

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