Customer Support Analyst

As a Customer Support Analyst, you'll be the frontline bridge between PhonePe users and our tech-powered solutions. You'll listen actively, troubleshoot issues efficiently, and guide users with empathy and expertise. Every day will be a chance to make a real difference in people's lives, ensuring their financial journey with PhonePe is smooth and satisfying.

PhonePe Careers

Responsibilities:

• Become the user's advocate: Actively listen to customer concerns, understand their needs, and provide prompt and accurate resolutions.
• Master the magic of PhonePe: Gain comprehensive knowledge of our app, features, and functionalities to confidently guide users through any challenge.
• Think on your feet, problem-solve like a pro: Analyze issues, research solutions, and creatively navigate complex situations to ensure customer satisfaction.

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Skills:

• Excellent communication: You can articulate clearly, both verbally and in writing, and actively listen to understand user needs.
• Tech-savvy: You're comfortable navigating digital platforms and have a basic understanding of mobile apps and financial services.
• Problem-solving prowess: You can think critically, analyze situations, and find creative solutions to resolve customer issues.
• Empathy and emotional intelligence: You understand the human connection, build rapport with users, and handle challenging situations with patience and understanding.

 

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