Customer Support Analyst

In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries efficiently. You will play a key role in building positive customer relationships and ensuring their satisfaction with our products and services.

TCS Careers

Responsibilities:

• Respond to customer inquiries through various channels (phone, email, chat) in a timely and professional manner.
• Troubleshoot customer issues and provide accurate and effective solutions.
• Document customer interactions and maintain detailed records for future reference.
• Escalate complex issues to the appropriate team when necessary.
• Contribute to the continuous improvement of customer support processes by identifying and suggesting enhancements.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in computer applications, including Microsoft Office Suite.
• Adaptable and quick learner with a willingness to learn new technologies.

 

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