Position title
Customer Support Analyst - Job Alert - TCS Careers
Job Location
India
Remote work from: IND




Base Salary
USD20-USD31 Per hour
Qualifications

Graduate

Employment Type
Full-time





Description

Customer Support Analyst

In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries efficiently. You will play a key role in building positive customer relationships and ensuring their satisfaction with our products and services.

TCS Careers

Responsibilities:

  • Respond to customer inquiries through various channels (phone, email, chat) in a timely and professional manner.
  • Troubleshoot customer issues and provide accurate and effective solutions.
  • Document customer interactions and maintain detailed records for future reference.
  • Escalate complex issues to the appropriate team when necessary.
  • Contribute to the continuous improvement of customer support processes by identifying and suggesting enhancements.

   

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Skills:

  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Proficient in computer applications, including Microsoft Office Suite.
  • Adaptable and quick learner with a willingness to learn new technologies.

 

 

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Important Links

Find the Link in Apply Now Button



Date posted
March 7, 2024
Valid through
August 31, 2024
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Position: Customer Support Analyst - Job Alert - TCS Careers

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