Customer Success Manager

As a Customer Success Manager at PhonePe, you'll play a crucial role in ensuring the satisfaction and success of our diverse customer base. You'll be responsible for building strong relationships with our clients, understanding their needs, and providing them with personalized support and guidance to help them achieve their goals.

PhonePe Careers

Responsibilities:

Onboard and educate new customers on PhonePe's products and services, ensuring a smooth and seamless experience.
Proactively identify and address customer challenges and concerns, providing timely and effective resolution.
Develop and maintain strong relationships with key customers, acting as a trusted advisor and advocate.
Analyze customer data to identify trends and opportunities for improvement, collaborating with internal teams to optimize processes and enhance the customer experience.
Set and achieve ambitious customer success goals, measuring progress and reporting key metrics.