Position title
Customer Success Associate - Latest Job - Amazon Careers
Job Location
India
Remote work from: IND




Base Salary
USD12-USD20 Per hour
Qualifications

Graduate, 12th Pass

Employment Type
Full-time





Description

Customer Success Associate

As a Customer Success Associate at Amazon, you will be the first line of support and advocacy for our valued customers. You will play a crucial role in ensuring their success by providing exceptional service, proactive guidance, and tailored solutions. You will be responsible for building trust, fostering long-term relationships, and ultimately driving customer satisfaction and retention.

Amazon Careers

Responsibilities:

  • Provide exceptional customer service: Answer customer inquiries, troubleshoot issues, and offer personalized solutions to ensure customer satisfaction.
  • Build strong customer relationships: Develop rapport with customers, understand their unique needs, and proactively offer guidance and support.
  • Become a product expert: Gain in-depth knowledge of Amazon products and services, staying updated on new features and functionalities.
  • Collect and analyze customer feedback: Identify trends, opportunities for improvement, and share insights with internal teams to optimize customer experience.
  • Escalate complex issues: Work collaboratively with internal teams to resolve complex customer issues and ensure timely resolution.
  • Contribute to team success: Collaborate effectively with colleagues across departments to achieve common goals and objectives.

   

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Skills:

  • Strong communication and interpersonal skills: Ability to build rapport, actively listen, and communicate clearly and effectively with customers in both written and verbal formats.
  • Problem-solving and critical thinking skills: Ability to identify and analyze customer issues, develop creative solutions, and think strategically.
  • Customer-centric mindset: Passionate about exceeding customer expectations and building lasting relationships.
  • Proactive and results-oriented: Ability to take initiative, manage multiple tasks effectively, and achieve goals within deadlines.
  • Tech-savvy: Comfortable with using technology and learning new software applications quickly.

 

Tags:

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Important Links

Find the Link in Apply Now Button



Date posted
February 6, 2024
Valid through
August 31, 2024
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Position: Customer Success Associate - Latest Job - Amazon Careers

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