Customer Service Trainee

As a Customer Service Trainee at PhonePe, you will be the first point of contact for our customers and will have the opportunity to deliver a high-quality customer experience. You will be responsible for understanding customer needs and delivering suitable solutions.

PhonePe Careers

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions.
Update our internal databases with information about technical issues and useful discussions with customers.
Share feature requests and effective workarounds with team members.