Customer Service Supervisor Post

As a Customer Service Supervisor at Zomato, you will be responsible for overseeing and coordinating the customer service team, ensuring that every customer receives outstanding support.

Zomato Careers

Responsibilities:

• Team Supervision: Oversee the day-to-day operations of the customer service team.
• Training & Development: Train new hires and provide ongoing training to the team to ensure high-quality customer service.
• Customer Support: Handle escalated customer inquiries and complaints.
• Performance Monitoring: Monitor team performance, provide feedback, and implement improvements.

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Skills:

• Leadership: Proven ability to lead and motivate a team.
• Communication: Excellent written and verbal communication skills.
• Problem-Solving: Ability to analyze problems and strategize for better solutions.

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