Customer Service Supervisor

As a Customer Service Supervisor at PhonePe, you will be a part of our dynamic customer service team, ensuring the highest levels of customer satisfaction. You will be responsible for supervising the customer service team, handling escalated customer inquiries, and ensuring the team meets and exceeds performance standards.

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Responsibilities:

• Team Supervision: Supervise the day-to-day operations of the customer service team.
• Customer Service: Handle escalated customer inquiries and complaints.
• Performance Management: Monitor team performance, provide feedback, and implement improvement plans.
• Training: Conduct regular training sessions to improve customer service skills.

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Skills:

• Leadership: Strong leadership and team management skills.
• Communication: Excellent communication and interpersonal skills.
• Problem-Solving: Ability to handle customer complaints and resolve issues in a timely manner.
• Technical: Proficient in customer service software, databases, and CRM tools.

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