Customer Service Representative Post

As a Customer Service Representative at Zomato, you will be a part of our dynamic customer service team, ensuring the highest levels of customer satisfaction. You will be responsible for handling customer inquiries, resolving customer issues, and maintaining a high level of customer service.

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Responsibilities:

• Customer Service: Respond to customer inquiries via phone, email, and in-person.
• Problem Resolution: Identify customer needs, clarify information, and provide solutions.
• Record Keeping: Keep records of customer interactions and transactions.
• Team Collaboration: Work closely with the customer service team and other departments to meet organizational goals.
• Reporting: Provide feedback on the efficiency of the customer service process.

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Skills:

• Communication: Excellent communication and interpersonal skills.
• Problem-Solving: Ability to handle customer complaints and resolve issues in a timely manner.
• Organizational: Ability to multitask, prioritize, and manage time effectively.
• Technical: Proficient in customer service software, databases, and CRM tools.

 

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