Customer Service Representative

As a Customer Service Representative at Zomato, you will be responsible for providing support to our customers, ensuring their satisfaction and loyalty. You will address customer concerns and complaints, provide information about our products and services, and assist with orders, billing, and technical issues.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints or concerns with satisfactory solutions.
• Provide information about products and services, take orders, and process returns.
• Document customer interactions, transactions, comments, and complaints in a concise and clear manner.

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Skills:

• High school diploma, general education degree, or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to remain professional and courteous with customers at all times.
• Good multitasking abilities and attention to detail.
• Comfortable using computers and related software.

 

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