Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our valued customers, playing a critical role in building lasting relationships and ensuring their complete satisfaction. You will handle a wide range of inquiries, from order processing and status updates to resolving issues and providing technical support. Your enthusiasm for steel, coupled with your exceptional customer service skills, will be instrumental in driving our success.

JWS Steel Careers

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and online chat.
Process customer orders accurately and efficiently, ensuring timely delivery and adherence to specifications.
Proactively identify and address customer concerns, resolving issues promptly and effectively.
Maintain accurate customer records and update them regularly.
Provide technical support and product information to customers.
Build strong relationships with customers, fostering trust and loyalty.
Contribute to continuous improvement initiatives within the customer service department.