Customer Service Manager

As a Customer Service Manager at PhonePe, you'll play a pivotal role in ensuring our customers have a smooth and delightful experience. You'll lead a team of dedicated customer service representatives, guiding them in resolving queries, addressing concerns, and exceeding expectations. Your expertise will be instrumental in shaping customer satisfaction, building brand loyalty, and driving the growth of PhonePe.

PhonePe Careers

Responsibilities:

Lead and inspire: Build a high-performing customer service team by providing coaching, mentoring, and fostering a collaborative environment.
Empower excellence: Drive process improvements, identify training needs, and implement solutions to elevate service quality.
Champion customer delight: Resolve complex customer issues efficiently and proactively, ensuring timely and empathetic resolutions.
Drive strategic impact: Analyze customer data, identify trends, and recommend solutions to improve service delivery and customer satisfaction.
Stay ahead of the curve: Maintain deep knowledge of PhonePe products, services, and policies, adapting to industry changes and regulatory updates.