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Customer Service Job
At TCS, we are committed to delivering exceptional customer service experiences. As a Customer Service Representative, you will be the first point of contact for our valued clients, providing prompt and professional support across various channels. You will play a pivotal role in building trust and loyalty, ensuring their satisfaction with our products and services.
TCS Careers
Responsibilities:
- Respond to customer inquiries and requests through phone, email, and chat, providing accurate and timely information.
- Troubleshoot and resolve customer issues efficiently, escalating complex situations when necessary.
- Proactively identify and address customer needs, exceeding expectations and building positive relationships.
- Document interactions accurately and maintain detailed records for future reference.
- Contribute to continuous improvement of customer service processes and procedures.
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Skills:
- Excellent communication and interpersonal skills, with the ability to build rapport and de-escalate challenging situations.
- Strong problem-solving and analytical skills, with a focus on finding effective solutions.
- Proactive and detail-oriented, with a commitment to accuracy and efficiency.
- Ability to work independently and as part of a team, collaborating effectively with colleagues.
- Proficiency in Microsoft Office Suite and other relevant software applications.
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