Customer Service Job

At TCS, we are committed to delivering exceptional customer service experiences. As a Customer Service Representative, you will be the first point of contact for our valued clients, providing prompt and professional support across various channels. You will play a pivotal role in building trust and loyalty, ensuring their satisfaction with our products and services.

TCS Careers

Responsibilities:

• Respond to customer inquiries and requests through phone, email, and chat, providing accurate and timely information.
• Troubleshoot and resolve customer issues efficiently, escalating complex situations when necessary.
• Proactively identify and address customer needs, exceeding expectations and building positive relationships.
• Document interactions accurately and maintain detailed records for future reference.
• Contribute to continuous improvement of customer service processes and procedures.