Customer Service Executive

We are looking for a dedicated Customer Service Executive to join our team at Zomato. This role involves providing superior service to our customers, including handling customer inquiries, complaints, and providing information about our products and services.

Zomato Careers

Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, or chat.
• Problem Resolution: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Record Keeping: Maintain customer records by updating account information and recording details of inquiries, comments, and complaints.

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Skills:

• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving Skills: Ability to handle customer complaints and resolve issues in a timely and professional manner.
• Computer Skills: Proficiency in using computers and related software.
• Customer Service: Strong customer service skills with a customer-first mindset.

 

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