Customer Service Executive

Zomato is India's leading online food ordering and delivery platform, connecting millions of hungry customers with their favorite restaurants. We're a passionate bunch, driven by the belief that food brings people together and creates lasting memories. As a Customer Service Executive, you'll play a pivotal role in ensuring our customers have a seamless and delightful experience, from order placement to delicious delivery.

Zomato Careers

Responsibilities:

• Be the friendly voice and face of Zomato, providing exceptional support to customers via phone, email, and chat.
• Efficiently resolve customer inquiries and complaints, ensuring a quick and positive resolution.
• Proactively identify and address potential issues, going the extra mile to exceed customer expectations.
• Collaborate with internal teams to troubleshoot technical problems and ensure smooth order processing.
• Contribute to continuous improvement by analyzing customer feedback and suggesting process enhancements.

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Skills:

• Customer-centric: You have a genuine passion for helping others and possess a natural ability to build rapport.
• Communication maestro: You excel in both written and verbal communication, clearly articulating information and actively listening to understand concerns.
• Problem-solver extraordinaire: You're resourceful and possess a knack for finding creative solutions to complex situations.
• Tech-savvy: You're comfortable using various communication tools and navigating customer service platforms.
• Positive attitude: You bring a smile to every interaction, radiating enthusiasm and a willingness to learn.

 

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